Introduction

At Growth Coach UK ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

This policy applies to all visitors to our website, clients receiving coaching services, and individuals who contact us through any channel. By using our website or engaging our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

We are committed to complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, telephone number, and mailing address when you contact us, register for services, or subscribe to our newsletter.
• Profile Information: Information you provide when creating an account or client profile, including demographic information, professional background, and personal goals.
• Coaching-Related Information: Notes from coaching sessions, assessment results, personal development plans, and progress tracking information.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform when you visit our website.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and links clicked.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

How We Collect Your Information

We collect information through various methods:

• Direct Interactions: Information you provide when filling out forms on our website, subscribing to our newsletter, completing assessments, or corresponding with us by phone, email, or otherwise.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and similar technologies.
• Third Parties: We may receive information about you from third parties, such as business partners, service providers, and analytics providers.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and personalize our coaching services
• To manage our relationship with you, including notifying you about changes to our services or policies
• To process and deliver your orders, including managing payments and fees
• To administer and protect our business and website
• To deliver relevant content and advertisements to you
• To measure or understand the effectiveness of advertising we serve to you
• To send you marketing communications if you have opted in to receive them
• To improve our website, products/services, marketing, and customer relationships

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests (such as running our business, providing coaching services, and marketing), provided those interests do not override your fundamental rights and freedoms.
• Consent: You have given consent to the processing of your personal information for specific purposes.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to:

• Request access to your personal information.
• Request correction of your personal information.
• Request erasure of your personal information.
• Object to processing of your personal information.
• Request restriction of processing your personal information.
• Request transfer of your personal information.
• Withdraw consent where we rely on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Growth Coach UK
Email: [email protected]
Phone: +44 20 7123 4567
Address: 123 Coaching Street, London, UK

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Last Updated

This Privacy Policy was last updated on May 1, 2023.